1. Scope of application
This return policy applies to all orders and purchases made through this website.
2. Conditions of return
Customers have the right to return products in the following cases:
- The product is defective or damaged upon receipt.
- The product does not match the description or pictures provided on the website.
- Customers are not satisfied with the quality or performance of the product.
- Returned products must be in their original condition.
3. Term of return
Customers have a definite time to request a product return within 01 day from the date of receipt of the goods and must immediately call us at the above phone number to confirm the return. Past this time limit, we will not accept return requests unless otherwise required by law.
4. Return Process
Customers need to take the following steps to request a product return:
- Contact us using the contact information provided on the website to inform a request for a product return.
- Provide detailed information about the order, product and reason for return.
- We will review your request and provide specific instructions on the product return process.
5. Costs and benefits
Product return costs, including shipping and handling charges, may apply to the customer. Details of return costs and benefits will be clearly provided during the return request process.
6. Cancel the order and refund the money
In case the customer wants to cancel the order and request a refund, please contact us immediately according to the information on the website for review and support.
7. Return processing time
We are committed to processing customer product return requests quickly and efficiently. Processing times may vary depending on the specific product type and return process. We will provide detailed information on return processing time on a case-by-case basis.
8. Exclusion of returns
There are some cases in which we do not accept product returns, including:
- The product has been used or is no longer in its original condition.
- The product is damaged due to improper use or violation of the instructions for use.
- The product has no seal or has been changed since the time of purchase.
9. Contact
If you have any questions, concerns or requests regarding the return policy or return process, you can contact us using the contact information provided on the website.
